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Terms & Conditions

These terms and conditions apply to the use of this website and the ordering, purchase, fulfillment and delivery of products from Please read the Terms and Conditions carefully before placing your Order. These Terms & Conditions contain important information and the ordering, processing, fulfillment and delivery of goods, including limitations of liability.


In these Terms & Conditions “CEPI”, “We” or “Us” means Cambridge Environmental Products Inc, and “You”, “Your”, “Customer”, “Purchaser” or “Buyer” means the person who accepts these Terms & Conditions; Product Return, Order Change/Cancel, Damage, Warranty Policies , by using this website and including the purchase of products through the website

By browsing the website, or placing an Order. You agree to these Terms & Conditions as set out below.

Legal Capacity

If you are under the age of eighteen (18) years you cannot place Orders with CEPI. By accepting this Agreement, you acknowledge that you are over the age of eighteen (18) years.

Website Use

CEPI Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.

You must take your own precautions to ensure that your process for accessing the CEPI website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. CEPI take no responsibility for any such damage which may arise in connection with your use of the website.


Orders may be placed by following the instructions on the website. By placing an Order, you enter into an agreement to purchase the Product(s) under CEPI Terms & Conditions.

Primary communication with customers is via e-mail. It is the Customers’ responsibility to ensure the correct contact details are entered and that the provided email address is regularly check for correspondence.

CEPI does not accept any responsibility for Orders that are declined, delayed or not accepted due to the disruptions with internet connections.

Where you have provided an incorrect or incomplete delivery address for your order. You may incur additional freight charges for each subsequent delivery attempt

Product Specifications

While we make every attempt to ensure accurate product specifications and images. Product specifications are subject to change without notice.  Images may differ in colour from actual product, but functionality of the product remains the same.

Product Use Limitation

All products that are listed on our site or that are sold by Cambridge Environmental Products Inc. are not designed for, nor intended for, use in patient-connected applications including, but not limited to, medical and dental use. These products are suggested for Laboratory, Industrial and Education use only.

Minimum Order

There is no minimum order requirement.


CEPI requires upfront payment before placing orders upon our suppliers or shipping products.

Online orders are shipped complete, unless partial order fulfillment is requested (additional freight cost will be applicable).

Order Cancellation/Order Change

Orders are filled and shipped as soon as possible, once the order is shipped (in transit) it cannot be cancelled or changed. See Product Return Policy.

Order Cancellation and/or Order Change can be done prior to shipping,

Restocking Fee will be applicable to the following products

Products which are not regular inventory by CEPI and are not able to be returned to the manufacturer such as:

  • Chemicals, Culture Media, Reagents products
  • Electronic components and equipment parts
  • Products purchased on a non-stock and/or Special-Order basis

Contact us through the contact form or by telephone 519-473-1953 or 1-800-535-3751. Fax 519-473-7356.


All prices are in Canadian dollars and are F.O.B. Komoka Ontario. All prices are subject to change without notice.

Despite our best efforts, on occasion it may be possible that a small number of the products listed may be incorrectly priced on the website. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your Order.

Terms of Payment

Visa, MasterCard, PayPal are accepted

All orders are paid in full upon order submission.

If your chosen method of payment triggers our Fraud Prevention Protocols. We may contact you to confirm additional details, or rescind/cancel the transaction. In this case, until your Order has passed our Fraud Prevention Protocols your order will not be fulfilled. If you do not provide the requested information within up to 7 days, your order will be cancelled and your payment will be refunded back to the method in which you paid.

30 Day Credit Accounts: If you wish to establish 30-day credit, please complete and submit via Email or Fax the Credit Application form.

30 Day Credit Account Existing Customers: Current terms will continue, unless otherwise notified.


Within Canada: HST or GST will be applied, if applicable, and based on the provincial tax rates where products are sold to. If you are exempt, a certificate or written confirmation must be provided with the appropriate exemption certification.

United States: Some states require residents who make out of state purchases to pay a state and/or local use tax on certain goods, which is equivalent to paying sales tax. It is the responsibility of the customer to determine if they are obligated to do so and to calculate the taxes owing and remit to their state tax department. 


Shipments are sent FOB Komoka Ontario unless other arrangement are established.

All orders are shipped via courier, and are insured for the value of the shipment.

CEPI will ship products to PO Box addresses via Canada Post, and are insured for the value of the shipment.

Where a customer gives written authority for products to be delivered without a signature, any and all included insurance cover will be voided.

Freight charges are determined by the end packaged weight and dimensions, destination location, and requested level of service (example: ground or expedited).  Product weight 0 to 1 lb will be recorded at a minimum of 1 lb for freight weight.

Some items may require Special Handling and will incur additional freight charges do to size or weight which will be an additional charge and may not be included in initial order submission.

Cambridge Environmental Products Inc. will not be liable for any claim, loss, or damage caused in whole or in part due to delay in or failure to make delivery when the delay is directly or indirectly caused by act of God, strike or other labour difficulty, transportation problems, inability or delay in act of any civil or military authority, act of war, or act of purchaser, or by the occurrence of any other contingency beyond our reasonable control. In such event, the day of delivery or time for completion shall be postponed by such length of time as may be reasonably necessary.


CEPI will not be liable for any loss of income, loss of profits, loss of contracts, lost of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to CEPI in respect of the product(s) in question.